RETURN & EXCHANGE


Where is GULACO’s warehouse?

Jakarta, Indonesia.

Have any media social?

Yes, we have. Kindly follow our media socials for more updates. Instagram: gulaco
Ask.fm: gulaco
Twitter: gulacofficial
Facebook Page: gulacofficial
Youtube: gulacofficial

How I can contact GULACO?

Line@: @gulaco

Whatsapp: +62 878 8328 4318

Email: cs@gulaco.net or gulaco@outlook.com or gulacofficial@gmail.com

Accept Reseller, Drop shipper or Distributor?

Sorry, we are not accept any reseller, drop shipper or distributor.

Is there any minimum order?

No, we don’t have any minimum order. Feel free to order even only 1 item.

Can I order via Line or Whatsapp?

Yes, you can with the format order:

Name, Phone, Full Address, Your Order (variant, pcs)

How can I place order?

Please visit our “How to Order” section at the bottom of the page.

Do I need to create an account?

Yes. Please create an account on menu “Register” before you order.

Can I change my shipping address after I get the invoice mail?

Yes, you can. Please contact us as soon as you can. Because, we can not change the address if the package already sent.

What about payment?

We use bank transfer, such as BCA, Mandiri, BNI, BRI, CIMB Niaga for the payment method.

For overseas, we only use Western Union for the payment and you can contact us through email cs@gulaco.net for more details.

How soon can I get my order?

After you order, transfer and confirm your payment, we will process the order in 24 hours (weekdays). Please note, we are off shipping on weekend.


We only use JNE for domestic shipment and EMS for international shipment.

JNE has estimation 1 – 3 days, could be more.

EMS has 3-8 days, could be more.

Can I track my order?

Yes, you can, kindly email cs@gulaco.net or text us +62 878 8328 4318 so we can give you the tracking number. Do not forget to tell us your order number.

Can I return or exchange the item(s)?

Please read our “Return & Exchange” Section at the bottom of the page.

Do you have any stores?

No, we don’t. We only sell our products online for now.

COPYRIGHT 2016 @ GULACO - PT TASA LESA KREASI